We are committed to strong and effective governance, supported by clear structures and transparent processes. Our Articles of Association and Shareholders’ Agreement set out how the company is governed and define the relationship between the Board and our Member Practices.
The Board is supported by specialist committees that provide oversight in key areas. The Finance and Performance Committee, chaired by a Non-Executive Director, meets every two months to oversee financial management and overall performance. The Quality and Safety Committee, also led by a Non-Executive Director, meets monthly to ensure we maintain high standards of care and service delivery.
This inclusive approach helps ensure our organisation is safe, effective, and sustainable for the people and communities we serve.
NPC is registered with the CQC to provide regulated activities. Mr James Leeming is our CQC Registered Manager. See of our latest CQC Inspection Report here.
We value your comments and learn from complaints, making improvements where we can. Anyone who is receiving, or has received, NHS treatment or services can complain. If you’re unable to complain yourself, someone else, usually a relative or close friend, can do so for you – we’ll just need to contact you to confirm it’s with your agreement.
If you’re not satisfied with our service, you can make a formal complaint by emailing c[email protected].
NPC takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure. You can find out more about your information rights here. If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.
We are committed to ensuring patients receive clear information in a format that they can understand. To view our Accessible Information Standard, click here.
